Terms of service

TERMS OF SERVICE

Last updated: June 2026

GENERAL OVERVIEW

Welcome to ILUSTRASTUDIOS. Throughout these Terms of Service, the terms "we", "us", and "our" refer to ILUSTRASTUDIOS.

By accessing our website, browsing our content, purchasing products, or using any of our services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on this website.

If you do not agree with these Terms, you must not use our website or services.

  1. ELIGIBILITY

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have obtained the necessary consent from a parent or legal guardian.

You agree to provide accurate, complete, and up-to-date information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account information and for all activities carried out under your account.

  1. PRODUCTS AND SERVICES

ILUSTRASTUDIOS specializes in handcrafted props, cosplay accessories, custom projects, digital files, and related materials.

We make every effort to accurately display product descriptions, photographs, colors, and specifications. However, actual products may vary slightly due to screen settings, handcrafted finishing processes, manufacturing methods, or material variations.

We reserve the right to modify, discontinue, or limit the availability of any product or service without prior notice.

  1. MADE-TO-ORDER AND CUSTOM PRODUCTS

Many products offered by ILUSTRASTUDIOS are manufactured individually after purchase and may be customized according to customer specifications.

Products manufactured to order, customized items, and products made according to customer instructions may be excluded from the statutory right of withdrawal in accordance with applicable consumer protection legislation.

Once production has commenced, cancellation, return, or refund requests may not be accepted unless otherwise required by law.

Please refer to our Refund Policy for detailed information.

  1. ORDERS

Submitting an order constitutes an offer to purchase.

We reserve the right to accept, reject, limit, or cancel any order at our sole discretion.

If an order is modified or cancelled, we will attempt to notify you using the contact information provided during checkout.

Customers are responsible for reviewing their order details before completing payment.

  1. PRICES AND PAYMENT

All prices displayed on our website are subject to change without prior notice.

Unless otherwise stated, prices do not include shipping costs, customs duties, import taxes, or other charges that may apply in the destination country.

By completing a purchase, you confirm that:

• The payment information provided is accurate.
• You are authorized to use the selected payment method.
• You agree to pay all applicable charges related to your order.

  1. SHIPPING AND DELIVERY

Estimated delivery times are provided for guidance only and are not guaranteed.

ILUSTRASTUDIOS is not responsible for delays caused by:

• Shipping carriers
• Customs authorities
• Weather conditions
• Strikes
• Force majeure events
• Other circumstances beyond our control

Risk of loss and ownership of products pass to the customer upon delivery to the carrier.

Please refer to our Shipping Policy for complete details.

  1. INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

• Product designs
• Images
• Photographs
• Videos
• Logos
• Text
• Graphics
• 3D models
• Digital files

is the property of ILUSTRASTUDIOS or its licensors and is protected by intellectual property laws.

No content may be reproduced, distributed, modified, copied, sold, published, or exploited without prior written permission.

Unauthorized use may result in legal action.

  1. THIRD-PARTY LINKS

This website may contain links to third-party websites.

We do not control and are not responsible for the content, products, services, privacy practices, or availability of third-party websites.

Accessing third-party websites is entirely at your own risk.

  1. USER CONDUCT

You agree not to use the website:

• For unlawful purposes.
• To violate any applicable laws or regulations.
• To infringe intellectual property rights.
• To transmit malicious software, viruses, or harmful code.
• To interfere with the operation or security of the website.
• To collect personal information from other users without authorization.

We reserve the right to suspend or terminate access to users who violate these Terms.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, ILUSTRASTUDIOS shall not be liable for any indirect, incidental, consequential, special, punitive, or economic damages arising from:

• The use of our website.
• The inability to use our website.
• Delays in delivery.
• Product misuse.
• Errors or interruptions in the services.

Nothing in these Terms shall exclude liability where such exclusion is prohibited by applicable law.

  1. INDEMNIFICATION

You agree to indemnify and hold harmless ILUSTRASTUDIOS, its owners, employees, contractors, and affiliates from any claims, liabilities, losses, damages, costs, or expenses resulting from:

• Your breach of these Terms.
• Your violation of applicable laws.
• Your misuse of the website or services.

  1. PRIVACY

Your use of this website is subject to our Privacy Policy.

Our website is powered by Shopify, and certain personal information may be processed by Shopify in accordance with its own Privacy Policy.

  1. TERMINATION

We reserve the right to suspend, restrict, or terminate access to our website or services at any time without prior notice if we reasonably believe these Terms have been violated.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will always be published on this page.

Continued use of the website after any modification constitutes acceptance of the revised Terms.

  1. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Spain.

Any dispute arising from the use of this website or our services shall be subject to the jurisdiction of the Courts of Elche (Alicante), Spain, unless mandatory consumer protection legislation provides otherwise.

  1. CONTACT INFORMATION

ILUSTRASTUDIOS S.L.

CIF / VAT ID: B54882592

Calle Monóvar, 60, Nave 1
03206 Elche (Alicante)
Spain

Email: info@ilustrastudios.com

Phone: (+34) 667 451 669

Website: www.ilustrastudios.com